The value of IT support systems is often underestimated, but investing in service continuity via a range of preventative and response measures can help maximise network uptime and provide important protection against unpredictable events.
Runge IT Support services can help you to get the most out of your IT infrastructure, improving incident response times and network availability and helping you manage costs to extract maximum value from your investment. From consulting services, staff training and standard business-hour helpdesk support, to our 24 hour critical support service, we have a support solution to suit your organisation’s needs.
Runge Care Managed IT Support
Our flexible and adaptable Runge Care Managed IT Support service offers a range of system helpdesk and support options, from basic and consulting services to around-the-clock critical support. Dedicated company branded helpdesk email, inbound phone numbers and private IP vLans can be established for a seamless operation, and our Runge Care Agreements can also include emergency and scheduled on-site support, health-checks and structured maintenance.
IT Department Support
Runge ICT provides consulting services and outsourced and back-up assistance to in-house IT support teams. We are your ideal partner if you have, or are considering, adopting a more strategic approach to sourcing your IT management. We can be your first line of support, or provide upper level issues management, allowing your IT staff to focus their time and resources more effectively by escalating complex problems to our team of experts. Our support staff can also be called in at short notice to assist in-house personnel with scheduled hardware and software rollouts, downtime issues and back up recovery, as well as during holiday periods or key staff absences.
Smart Tag Asset System
Based on a unique numbering and identification system, our purpose-built Runge ICT Smart Tag Asset System is an asset and maintenance tracking system designed to allow easy management of client technology products. Our smart tags, which include important licensing, contract renewal and other information, are applied to all Runge ICT hardware and software products and can be extended to clients’ existing infrastructure. This enables us to provide proactive information and renewal options, potentially saving time and resources during critical outages.
